Call 0333 242 3660 (Recruitment Team) or 01244 434386 (Account support team) or request a callback


Shift Agency Supervisor


  • Salary: £23,000 - £25,000 DOE
  • Location: Willenhall
  • Contract: Permanent


Working hours:  LATE SHIFT Mon – Thurs 6pm – 2am, Fri 6pm – 12:00am



The Business Connection Group is one of the longest established independent recruitment businesses, delivering an exceptional service to clients and candidates across the region for over 30 years. Ask anyone who works in recruitment, and they’ll tell you it’s much, much more than a job – it’s a vocation!


Overall purpose of the role:

Assist our client’s Warehouse Managers in maintaining the smooth operation of a fast-moving environment, whilst working closely with the Account Manager and upholding a strong representation of our agency. Responsible for the day to day management of people within the warehouse function, to ensure company’s targets and objectives are met to meet customer requirements, ensuring that staff comply with health, safety, and standard operating procedures. Responsible for housekeeping standards and continuous improvement within the warehouse – acting independently at the organisational level.


  • Holding inductions and assessments on site
  • Checking staff in on shift and co-ordinating workforce
  • Assisting with training and coaching of workers
  • Attending worker clinics to address worker queries
  • Monitoring productivity
  • Dealing with basic candidate queries or advising them of who to contact
  • Dealing with basic client queries or directing the query appropriately
  • Ensuring customer satisfaction
  • Manage daily schedules, employee shifts, and time-off requests


  • The drive and tenacity to achieve goals, whilst maintaining the highest possible service standards
  • A flexible approach to problem solving within a professional business environment
  • A genuine passion for customer service – able to deal with situations with tact, diplomacy, and confidentiality
  • Organised way of working, able to manage several key projects/tasks at one time to meet strict deadlines
  • Experience of operating in a supervisory capacity within a fast paced, highly pressurised warehouse and distribution environment
  • An honest approach, ensuring that any commitments to candidates and clients are met and expectations are managed effectively
  • PC skills in MS Word, Excel, Outlook and inhouse database systems
  • Confident attending new sites with minimal supervision
  • Confident communicating with candidates and clients as well as holding inductions
  • Professional, friendly attitude
  • Driving licence and ability to travel where necessary
  • Flexibility on hours and working pattern
  • Previous experience of working as a Supervisor/ Team Leader/ Manager in a busy warehousing environment
  • The ability to meet the physical demands of the job, such as standing up for long hours
  • Build team philosophy and cultivate a team atmosphere by working with the team to achieve the company’s targets and objectives



KEYWORDS: Recruitment, customer service, administration, warehouse. Team Leader, Supervisor


To apply for the role, please send your CV to





IMPORTANT NOTE: Due to the Coronavirus situation, the first stage interview will be conducted by video call – Zoom, Skype, Teams.


Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for thisparticular role, but your details will be kept on file and considered for all future vacancies


We are an equal opportunities agency and welcome applicants from all backgrounds

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