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Account Manager


  • Salary:
  • Location: Chester
  • Contract: Permanent

Vital People are one of the most successful, independently owned, flexible labour service providers in the North West. Launched in 2011 Vital has grown into a multi-million turnover recruitment business with an enviable customer portfolio and a reputation for delivering exceptional service & innovative recruitment solutions.

 Key Responsibilities:

 First point of contact for client and candidates

·         Ensuring all staff queries are dealt with in a timely and professional manner

·         Updating and distributing staffing reports

·         Managing sickness/absence and issuing various warnings to workers along side the supervisor

·         Liaise with Supervisors, Quality and HR

·         Presence on the shop floor daily

·         Updating temp ID with updates of workers details

·         Processing timesheets on a weekly basis

·         Screening candidates, matching their skills to specific job requirements and company cultures – conducting telephone screenings, registration interviews and post-registration calls with candidates

·         Completing all on-site inductions with health and safety and signing off relevant paperwork for manual handling training

·         Adhering to all compliance guidelines (both legal and best practice)

·         Providing a consistently high level of service to both clients and candidates, to maintain strong brand reputation

 Essential Skills:

 A proven track record gained within customer service

·         The ability to manage client relationships, and identify and develop new business opportunities

·         The drive and tenacity to achieve targets and goals, whilst maintaining the highest possible service standards

·         A flexible approach to problem solving within a professional business environment

·         Organised way of working, able to manage several key projects/tasks at one time to meet strict deadlines

·         An honest approach, ensuring that any commitments to candidates and clients are met and expectations are managed effectively

·         PC skills in MS Word, Excel, Outlook and inhouse database systems

·         Strong communication skills, written and verbal, face to face and over the phone

   Benefits include:

 We believe wholeheartedly in teamwork, staff development, training and structured career paths. We also believe in rewarding the hard work of colleagues by offering competitive salaries and a range of employee benefits, including:

Up to 31 days holiday per year

·         Company Bonus Schemes

·         Free car parking

·         Private Medical cashback scheme

 Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

 We are an equal opportunities agency and welcome applicants from all backgrounds



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